The P5P support team are available 24 x 7 x 365 for any service related queries you have regarding our service. This team cannot unfortunately assist with any questions regarding order processing; these are dealt with by our Customer Service team who are available during working hours of 9.00am to 5.30pm Monday to Friday.
To contact the P5P support team please contactÂ
You can also email the support team on support@p5p.com
When calling, please make sure you have the detail to hand to enable our engineers to deal with your query, this information might include:
User credentials.
The Merchant ID.
The Terminal ID.
The Transaction or Order ID.
Model of the payment terminal device.
Details of the integration method.
Any error messages you are receiving.
Details of the specific impact this issue is causing.
